Chiến lược giữ chân nhân viên/ Employee retention strategy

EXIT INTERVIEW Exit interview/survey means collecting feedback and comments of the exiting employees about Vinschool’s working environment, thus informing the detection of existing problems to come up with resolutions and improve the working environment quality. Exit interview/survey is a useful method to help Vinschool identify employees’ needs, reasons for quitting and listen to their feedback and thoughts about the Company. As a result, the Company can have an overview of employees’ reasons for quitting to find out effective solutions to improve employee engagement and retention Exit interview methods There are currently three methods for exit interviews at Vinschool: Method 1: Schedule a face-to-face meeting with the interview before their last day at work. Scope of application: Leaders at P1 level and above. Method 2: Talk with the employees via phone call before their last day at work. Scope of application: Managers at levels P2 & C and teachers with a service seniority of more than three years. Method 3: Send a survey link to employees for their feedback and comments. Scope of application: Officer, teachers and other staff. Interview questions Regardless of the exit interview methods, the interview contents must be based on some basic questions as follows: Sample interview questions

EMPLOYEES' FUTURE INTENTION SURVEY The primary objective of this survey is for Vinschool management to learn whether current Vinschool teachers intend to return to teach for the next school year. This survey result will help the recruitment team develop the best possible recruitment strategies to prepare the best for the next school year

WORKING ENVIRONMENT SERVEY Definition of working environment Working environment simply refers to the context surrounding all activities of an employee. More specifically, a working environment includes physical facilities, such as working areas, office design, working supplies, etc., and mental conditions like work interactions (including those with colleagues, managers and employees), company’s culture, processes, working attitudes and spirits across the organization, etc. Why do we have to conduct a working environment survey? To nurture and maintain an effective and professional working environment, the Company will carry out periodic surveys to inform solutions for improving the working environment in both quality and quantity. Periodic working environment survey is a useful tool for the Company’s Leadership and School Managers to have an overview on the problems that employees are facing in their day-to-day working context. Instructions related to working environment survey process The working environment survey shall be conducted every six months at the end of each semester. Survey participants: All Vinschool employees. The survey is anonymous to ensure objectivity and high reliability of employees’’ responses. Process of working environment survey Step 1: Design a template and detailed questionnaire Step 2: Send the survey instructions and link to employees Step 3: Collect the survey responses and make a report analyzing the collected data Step 4: Introduce an action plan addressing issues in the working environment Five working environment questionnaires Examples of working environment questionnaires 360o surveys for Leaders and Managers Definition: 360o survey is a method and tool providing Leaders and Managers with an opportunity to receive feedback about capability and work efficiency from their Line Managers, colleagues/customers and direct employees. The 360o feedback brings comprehensive insights about the skills and behaviors expected from Leaders, thus helping them draw up personal development plans. Instructions for 360o survey process The survey shall be carried out every six months or at request for certain cases. Organizer: The survey will be carried out by Vingroup or Vinschool Human Resources Department, depending on the level of Leaders/Managers. Survey participants shall be the Line Leaders/Managers, peers (who have regular work interaction and cooperation), and subordinates. The minimum number of participants in one evaluation is three. Each Leader/Manager will be informed of the evaluation results to support their periodic performance review. Evaluations and feedback must be: Objective, honest, straightforward, sincere, responsible Direction setting, leading and supportive for the Evaluated Person to continually grow and develop him/herself (a list of strengths and weaknesses in priority order may be provided for enhancement/solutions) Positive, constructive, non-judgmental, and non-critical. Taking advantage of the evaluation for personal purposes is prohibited. Informing the Evaluated Person of evaluation results and feedback is compulsory in the evaluation process to ensure objectivity, transparency and publicity. Survey process Step 1: Select the survey participants, design the templates and detailed questionnaires; Step 2: Send the survey instructions and links to each survey participant; Step 3: Gather the survey results and make a report; Step 4: Announce the survey results and use them to inform human resources management in the upcoming cycle. Survey criteria Survey criteria for Leaders of T level and above Survey criteria for Managers of levels P & C Why do we have to conduct a working environment survey?

OPPORTUNITIES FOR PROMOTION Vinschool’s continual scale expansion and development every year generate considerable demands for leaders. In which, promoting internal employees to managerial positions is one of Vinschool’s human resources development strategies. According to Vinschool’s statistics, 80% of new managers every year are promoted employees, and only 20% are new recruitments. This implies multiple opportunities for employees to grow and move forwards in their careers at Vinschool, once they manage to prove their competencies. Rapid promotion opportunities and a wide range of managerial positions are fascinating elements to attract candidates and also a method to better engage and retain the top talents.