Phần mềm hỗ trợ Nhân sự/ Employment

SAP HCM SOFTWARE MANUAL SAP HCM General introduction of the SAP HCM software Definition SAP HCM is short for SAP Human Capital Management, a group of human resources management solutions of SAP. Basically, SAP HCM is for storing and managing a huge amount of data about employees during their time of service. Vingroup has introduced SAP HCM to all P&Ls since 2018. Domains SAP HCM is organized into four key domains: OM: Organization Management PA: Personnel Administration TM: Time Management PY: Payroll Management SAP HCM users Administration staff: in charge of the HR-related tasks at campuses HR officers Recruitment officers Managers of departments/ Human Resources Division Each group of users will be granted access to specific domains according to their roles. Instructions on how to use each domain OM Functions: there are four main functions: Store the information about the company’s organization by the object oriented program (OOP) Create an organizational chart to develop an authorization matrix by departments Create and store the approval workflow Manage data with change history Users Human Resources Officers Human Resources Managers Instruction Instruction on how to use the OM domain includes three parts: instruction document, training documents and templates for upload. PA domain Functions:: PA domain is designed to store almost all information of employees during their time of service, such as personal information, details about employment contracts and salary, manage the decisions on rewards/disciplinary actions, integrate data for salary calculation, etc. Users: Administration Staffs Human Resources Officers Recruitment Officers Human Resources Managers Structure: The PA domain stores employees’ data in infotypes (information types – groups of relevant information). Therefore, the Administration Staffs/Recruitment Officers/Human Resources Officers can update employees’ data for storage when they are first recruited or have any changes/supplements to personal information during the time of service. The system enables tracking of the persons making updates on employee data. Instruction TM domain Functions: TM domain manages all time data of employees at the Company (including actual working time, time for training, absence, sick leave, etc.) Users: Administration Staffs Human Resources Officers Process for time attendance management: Arrange work shifts => Check-in/out => Explain the check-in/out data => Collect the data about the work hours => Finalize the timesheet The Administration Staff in charge of time attendance records: arrange the work shifts by the beginning of month, check time attendance on a weekly basis, and finalize the timesheet by the end of month. The Human Resources Officers are responsible for reviewing the timesheets of campuses and giving notices about the irregular issues. Introductions: For detailed instructions for TM domain, click here Errors related to time attendance management and solutions: When working on the monthly/weekly timesheets for employees at campuses, the Administration Staffs at campuses may encounter some errors, causing failure to upload data on SAP. PY Domain Functions: Manage all details about salary, bonuses, allowance, and other supports/deductions for employees; Calculate the salary to create the monthly payroll; Forward the details to the Accounting Department; Integrate the payslip with ILoveVingroup for employees to look up the information by themselves; Make other salary-related reports. Users: Administration Staffs Human Resources Officers Introductions:

SOFTWARE MANUAL: TEACHING PERIOD RECORD General introduction of the software for teaching period record The software for teaching period record is developed by Vinschool’s Human Resources Department and IT Departments; The software for teaching period record is an essential tool for updating, managing, and collecting data about employees’/teachers’ teaching periods in a month at the campuses; The software for teaching period record helps the Academic Administration Departments manage the actual number of teaching periods at their campuses and rapidly complete the reports for salary calculation; The software for teaching period record helps the Human Resources Department rapidly collect all necessary information to make the reports at request. Users Individuals who teach at primary, secondary, and high schools; Academic Administration Staffs; Human Resources Officers Instructions Individuals who teach at campuses Teachers, teaching assistants or employees at campuses assigned to teaching are responsible for tracking and recording their daily teaching periods on the software; For detailed instructions, click here. Academic Administration Staffs The Academic Administration Staffs are responsible for updating the planned teaching periods on the software, so that teachers can be fully aware of their teaching periods, classes, and teaching days in a month. The Academic Administration Staffs monitor the teachers’ actual number of teaching periods in a month and send reports to the Human Resources Officers by the end of each month for salary payment. For Academic Administration Staffs, kindly click here for software instructions.

SOFTWARE MANUAL: WORK EFFICIENCY EVALUATION General introduction of the Work Performance Evaluation System Vinschool Work Performance Evaluation System has come into operation since 2020. It is an awarding joint effort of the Human Resources Department and IT Department, regardless of the short period of time. Since then, the Work Efficiency Evaluation system has proven its essential role in the evaluation activities at Vinschool. At Vinschool, the work efficiency evaluation is currently carried out every six month and twice per year. The Work Efficiency Evaluation system includes two domains. The Human Resources has attached the corresponding evaluation templates for each group of users in each domain. For teachers, evaluation will be carried out on dggv.vinschool.edu.vn For other employees (except for managers of T level and above), evaluation will be carried out on dgcb.vinschool.edu.vn Users of the Evaluation system All employees (except for managers of T level and above) have to make evaluation on the system, with details as follows: For employees whose the time of services accounts for at least 50% of the evaluation period: work efficiency evaluation will be made (with points); Employee level Assessment criteria Assessment domain Teachers Criteria for teacher assessment dggv.vinschool.edu.vn Managers of P&C levels Job descriptions dgcb.vinschool.edu.vn Officers and Staffs Job descriptions dgcb.vinschool.edu.vn For employees whose time of services accounts for less than 50% of the evaluation period: work recognition will be made (without points) Employee level Assessment criteria Assessment domain Teachers Job descriptions dggv.vinschool.edu.vn Managers of P&C levels Job descriptions dgcb.vinschool.edu.vn Officers and Staffs Job descriptions dgcb.vinschool.edu.vn The Administration Staffs in charge of HR-related tasks at campuses: apart from accessing the system to make their own evaluation like an ordinary employee, they have to provide support to other employees at campuses during the evaluation process, such as adjusting the evaluation status or the line managers. The Human Resources Officers at campuses have the authorization to access all domains in management and use of the Work Efficiency Evaluation system, such as assigning/deleting a template, grant access to the Administration staffs at campuses, etc. Employees who are eligible to work performance appraisal (with scores) Self-evaluation by employees: see detailed instruction here Evaluation by manager: see detailed instruction here here Confirmation of employees: see detailed instruction here Approver: Leaders approve the evaluation results. Employees who have their work performance acknowledged only (without scores) Self-evaluation by employees: see detailed instruction here Evaluation by Leaders: see detailed instructions here Confirmation of employees: see detailed instruction here Adjust approver/review status The Administration Staffs at campuses change the approvers or evaluation status of the employees at campuses as per the instructions here. The Administration Staffs in charge of HR-related tasks at campuses: apart from accessing the system to make their own evaluation like an ordinary employee, they have to provide support to other employees at campuses during the evaluation process, such as adjusting the evaluation status or the line managers. The Human Resources Officers at campuses have the authorization to access all domains in management and use of the Work Efficiency Evaluation system, such as assigning/deleting a template, grant access to the Administration staffs at campuses, etc Steps of evaluation Employees make self-evaluation => Line Managers make evaluation => Employees acknowledge the results => Leaders give approval Instructions on how to log in Teachers and employees will log into the system and make evaluations in the aforementioned domain depending on their positions. Go to the link https://dgcb.vinschool.edu.vn/ or https://dggv.vinschool.edu.vn/; Username: AD account (For example, hangpt27) Password: use the password of AD account Introductions The “dggv.vinschool.edu.vn” domain After logging into the domain for teacher evaluation, teachers will find their evaluation templates with the evaluation criteria announced at the beginning of the school year. The methods for evaluation and scoring have been explained in detail in the evaluation criteria. Teachers will carry out self-evaluation and send it to their managers for evaluation and approval. For further instructions, click here “dgcb.vinschool.edu.vn”

ILOVEVINGROUP (ILVG) MANUAL General introduction of ILVG application I Love Vingroup is an application for human resources management designed to improve the experience and work environment quality at Vinschool; Employees can easily look up their personal information and details about their work, timesheets, payslips, absent days/business trips, make evaluations upon the expiration of Employment/Probation contract, extend employment, etc. Further development of other HR-related features on ILVG app is still in progress to bring new experience to employees; Employees can have direct, easy and rapid access to the communications from Vingroup/the Company; The ILVG application now has both website and mobile (available for Android and iOS devices) versions, facilitating employees’ uses. ILVG users All employees working at Vinschool. Instructions on how to install and log into ILVG How to use the website version Use the link: https://myvingroup.vingroup.net/ Username: use the AD account + @ vingroup.net Example: [email protected] Password: use the password of your AD account. How to install the mobile app and log in Go to the Play Store for iOS devices (or CH Play for Android) and search “ILoveVingroup” or scan a QR code to download the app. Username: use the AD account + @ vingroup.net Example: [email protected] Password: use the password of your AD account. Instructions on how to use the features in ILVG Instructions on how to use/search for the basic features: Since the initial golive stage, the ILVG app has introduced several basic features, enabling Vinschool employees to search for: Personal information, tenure, awards; Daily/monthly timesheets; Detailed monthly payslips (excluding teaching positions at primary, secondary and high schools); Outstanding annual leaves; Registration for annual/sick/unpaid leave, etc.; Registration for business/training trips; Highlighted activities of Vingroup. Instructions on how to use/search for the basic features: here. Apprenticeship and Labor Contract Extension: In June 2022, Vinschool had a go-live for the feature of evaluation upon probation contract expiration and extension of employment contract on ILVG. This feature has facilitated the implementation as employees’ self-evaluation and managers’ approval are fully carried out on ILVG and paperless. It has also made it easier for the Human Resources Officers to track results on the system. At first, this feature was only available for cases of expired probation contracts and extension of employment contracts without salary adjustment. The feature for cases with salary adjustment will tentatively go live in Quarter 4, 2022. For detailed instructions on how to make an evaluation on ILVG, click here. Common errors and solutions When using the features on ILVG, employees may encounter some errors preventing them from taking the next steps. Kindly see the instructions on how to handle the problems here.

INSTRUCTION IN VIRTUAL ASSISTANT: SERVICE DESK General introduction of Service Desk Service Desk is an essential part of Vinschool HR Department’s digitization plan. Service Desk officially came into operation in 2021 with the aim of making system-wide HR service improvement and helping employees have their HR-related inquiries answered more quickly, for example, monthly payment, preference regime, social insurance, Petrovietnam Insurance (PVI), etc. and HR-related issues. Service Desk helps the HR Department to: Easily grasp the practical situation of popular issues among staff; Decide whether the time of response and the answers of the employees in charge represent the Company’s directions and policies via the application’s notification system. Users All Vinschool employees having problems to be solved; Administration staffs in charge of HR-related tasks at campuses; Human resources officers. Introductions For employees having requests: In case the employees have questions for the HR Department, create a ticket as per the instruction: Here For Administration staffs at campuses : The Administration Staffs at campuses are responsible to process all tickets within 24 hours upon receipt. After the process is completed, the Administration Staffs at campuses need to change the ticket status from “Open” to “Close” to finish. For detailed instruction in ticket processing, click here